Wichtigste Eigenschaften
- Arbeitsort
- Uffenheim, Bayern
- Unternehmen
- Lorenz Office GmbH & Co. KG
Allgemeine Beschreibung
Kommen Sie zu Lorenz, dem führenden regionalen Personaldienstleister im Office-Bereich in der Metropolregion. Festanstellung, innovative Projekte, echte Chancen für Ihre berufliche Entwicklung, eingebunden in renommierte Kundenunternehmen der Region. Zur Überlassung für unseren international tätigen Kunden, einen der Global Player der Sportartikelbranche mit Sitz im Raum Erlangen, suchen wir Sie alsTätigkeitsbeschreibung
- Support the warehouse supervisors & staff
- Participating in defining future processes and translating into functional requirements
- Categorize issues and escalate where necessary to the appropriate next level
- Provide solutions for equipment failures like RF scanners, printers, PCS etc.
- Prepare system and performance tests where necessary
- Manual software installation where applicable & Altiris delivered packages (automated)
- Support of basic MS-Windows & MS-Office setup
Knowledge, Skills and Abilities:
- Detailed knowledge of Microsoft operating systems (client- and Server environments), network protocols as well as Microsoft office products.
- Detailed knowledge about PC hard- and software standards and components.
- Experienced in Internet-, E-Mailing usage and standards.
- Good knowledge of Microsoft Office Professional.
- Good knowledge of Service Desk tasks and key performance indicators.
- Acts customer focused and service oriented.
- Must be self-motivated with the ability to handle multiple tasks simultaneously
- Strong analytical, critical thinking and problem solving skills.
- Ability to work individually or in a team environment
Requisite Education and Experience / Minimum Qualifications:
- Training in an IT-related job and at least three years of relevant IT support role experience.
- Good knowledge of support processes: incident, problem and change management.
- Very good communication skills
- Fluent in English and German
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